Shipping policy

At Lunabuddy™, we are dedicated to providing a smooth, reliable shopping experience with Free Worldwide Shipping on all eligible orders. Please review our shipping policy below for full details on handling times, transit estimates, and tracking.

1. Delivery Rates & Transit Times

We are proud to offer 100% Free Shipping across the globe, with no minimum spend required:

Destination Shipping Method Estimated Transit Time Cost
United States (Domestic) US Standard Free Shipping 5 – 7 Business Days FREE ($0.00)
International (Worldwide) International Free Shipping 7 – 21 Business Days FREE ($0.00)

All delivery times are estimates and begin after an order has been dispatched from our fulfillment center, excluding weekends and public holidays.

2. Order Processing Time

  • Orders are typically processed, quality-checked, and packaged within 1 – 3 business days (Monday – Friday).

  • Orders placed on weekends or official holidays will be processed on the next business day.

  • You will receive an automated shipping confirmation email containing your tracking number as soon as your package leaves our warehouse.

3. Order Tracking

  • Once your package is scanned by the carrier (e.g., USPS, FedEx, DHL, or local national postal services), a tracking link will be emailed to you.

  • Please allow 24 – 48 hours for tracking details to update on the carrier's platform.

  • You can also track your shipment status by logging into your account dashboard on our store.

4. International Customs, Duties & Taxes

  • For international shipments, customs fees, import taxes, or VAT may occasionally be assessed by your local destination government.

  • Any applicable customs duties or regulatory import fees are the responsibility of the recipient. Lunabuddy™ is not liable for minor delays caused by routine customs clearance procedures.

5. Address Changes & Order Corrections

  • Please verify your full delivery address, apartment/suite number, and contact details before confirming your checkout.

  • If you need to make corrections, please contact us immediately at garcialouiserobert11041996@gmail.com or call +1 (520) 756-4245.

  • Once an item has shipped, destination addresses cannot be modified or rerouted.

6. Lost, Damaged, or Missing Shipments

  • Damaged Items: If your order arrives damaged, please take clear photos of the packaging and items and email our team within 48 hours of delivery for a prompt replacement.

  • Missing Packages: If your tracking status shows "Delivered" but you have not received your parcel, check with household members, building management, or local delivery drivers. Contact us within 7 business days if the package cannot be found.

7. Contact Information

If you have questions about your shipment, shipping status, or delivery times, our customer care team is here to assist:

  • Brand Name: Lunabuddy™

  • Email: garcialouiserobert11041996@gmail.com

  • Phone: +1 (520) 756-4245

  • Office Address: 7408 Lynwood Way, Highland, CA 92346, United States

  • Customer Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (PST)